Questions and answers

All items on sale in our site are new and carefully packaged with all
warranties, labels and original accessories.

The product availability can be seen in the relevant page in “streetlight”
mode: green if available, orange if available in limited quantity, red if not
Products in stock are shipped in 3 – 5 working days of receiving the order.
In all other cases, we indicate the time needed to receive the item.

All prices include VAT. You can pay the products bought in the Ibath
site via Paypal and main credit cards or by bank transfer (the order
will be processed when we receive the transfer on our account).

An invoice will be issued for each order placed and shipped, with indication
of the tax code for individuals or VAT number for firms/professionals. For all
orders, the invoice will be sent via e-mail.
If it is not received, a copy can be requested by e-mail to
All items in our site are shipped by express courier. All our shipments are
insured according to the applicable laws. Shipping costs are automatically
calculated based on the weight and volume of the products bought.
When the goods are shipped, you will receive a confirmation email with the
relevant tracking number; you can thus know in real time where your parcel
is. The goods are always delivered at street floor. Any particular requests or
needs must be specified during the purchase and/or agreed with the
customer service.
The shipping time for each product is indicated in the relevant page and
ranges between 3 – 5 working days, for ready-for-delivery products, and 2 –
4/4 - 6 weeks for out-of-stock and customized products.
Express couriers ship in 24/48 hours, on average. If your address is in a
disadvantaged or difficult to reach place it may take longer. In Europe, the
time of delivery varies from 3 to 10-15 working days depending on the
You may also collect the goods directly at our store in Pordenone.
The delivery address can be different from the invoicing address, just
indicate it upon registration or subsequently notify it by email.

If the product is faulty or the goods/packaging is damaged, please sign
“subject to check”, detailing the reason of the reservation (broken package,
damaged tape, etc.), as also indicated in our sales conditions, otherwise we
have no recourse against the insurance.
It is necessary to notify our customer service in writing, within and not later
than 7 days of receiving the material.

To cancel or modify an order, please notify your decision by phone or
e-mail as soon as possible, and however within 24 hours after the
order. In this case, Ibath will refund the total amount to the
Customer, using the same channel used for the payment, or carry out
the modification as requested.

The Customer is entitled to withdraw from the product purchase contract
with no penalty and without specifying the reason within 14 working days
of receiving the product, and obtain the refund of the price paid in advance.
Only individuals can withdraw, not legal persons.
The right of withdrawal for distance sales does not apply to the supply of
tailor-made or clearly customized goods (such as custom-made basins,
shower trays, mirrors and others) or products that, by nature, cannot be
reshipped, or that are likely to quickly perish or deteriorate, as per the
Legislative Decree no. 185/99 – art. 5 subsection 3. The costs for the return
of the product will be entirely borne by the purchaser, who is also fully
responsible for the return.

The product is supplied with the original accessories indicated in the
relevant page.

All products sold on Ibath are provided with technical sheets, information
on the material, maintenance and cleaning methods and assembly

If the basin chosen has an overflow hole, you can choose our Up & Down
drain in glossy ABS or with the cover in brass painted matt white, if your
basin is in matt Stonecore; if there is no overflow, you should choose the
fixed drain in glossy ABS, or in brass painted matt white, if your basin is in
matt Stonecore.

Once you have customized an item, the configurator will provide you
with a summary pdf with the measures and the processing selected
in case of customized cuts. You will thus be able to recheck the
measures entered and the details of your item. You need to view,
accept and confirm the pdf to complete the purchase. You wiIl then
be sent the summary pdf together with the order confirmation.

The time of shipment of each item is indicated in the relevant page and may
vary from 3 – 5 working days of receiving the order for ready-for-delivery
items to 2 – 4/4 - 6 weeks for out-of-stock items and items that can be

An invoice will be sent for each order made on Ibath, containing the tax
code of the beneficiary of the reduction and our VAT number. In order to
benefit from the tax reduction, you have to select the fiscal bank transfer as
the method of payment (specific for restorations). It is important to
indicate, in the reason for payment, the order number indicated in the
confirmation e-mail.
Many products sold on Ibath can benefit from the reductions when bought
within eligible works. Therefore, purchases related to extraordinary
maintenance or restoration works can benefit from the 50% reduction.
For more information and details, please consult the Guide provided by the
Revenue Agency or contact our Customer Service.

For products considered as finished goods (sanitary appliances, taps,
shower trays, bathtubs, basins, heated towel rails, etc.) and if certain
conditions are met, purchases can benefit from the reduced 4% or
10% rate.
Products considered as raw materials or semi-finished goods, on the
other hand, are subject to the ordinary rate.
Please note that certain ordinary and extraordinary maintenance
works may benefit from the concessional rate of 10% only when
labor is involved, so that in this case it is advisable to have the
installer buy the products.
Under the applicable laws, the reduced VAT does not apply to items
such as furniture, mirrors and other accessories.
In order to buy with the reduced rate, you have to send the following
documents to our Customer Service, at Fax number: 0434.610781 or by
registered letter A/R:
- Copy of a valid building license (3 years validity maximum)
- Copy of a valid identity document
- Copy of your tax code
Self-certificate – Click HERE to download
Once the documents have been sent, an on line order can be made for the
items selected (which will still indicate the prices with 22% VAT), entering in
the notes the words “Reduced VAT Documents Sent”
You will then receive a new email with the correct total, the reduced rate
requested and the bank details for the payment.
For more details, see the page “Deductions and VAT reductions”.